Questions before you book

Can more than two adults stay in one room?
Our children will be traveling with us – do they stay for free?
What if I need a specific type of hotel room (non–smoking, wheelchair friendly, etc.)?
Will my credit card be charged when I book my reservation?
Can I book a Hotel by paying Cash?

Questions after you book

How do I know if my booking was successful?
Do I need to confirm my booking?
What if I don’t get a confirmation at the time of booking?
I didn’t get an email confirmation. What do I do?
How long will it take for the hotel to get my booking information?
What is my hotel’s check–in time?
Will the hotel hold my room if I’m arriving late?
What if I’m going to arrive early?
How do I get a receipt or invoice for my hotel booking?

Cancellations & Refunds

How do I cancel my hotel booking?
What are the cancellation charges?
If I need to cancel my hotel booking, what’s the latest I can do this by?
How will I get my money back after cancelling a hotel booking?
How long does it take to process this refund?
How do I check the status of my refund once I have cancelled my booking?
It’s been two weeks since I cancelled my booking but I still haven’t received my refund. Help!

Amendments (or changes in hotel bookings)

How do I modify a hotel booking?

International — Pay at hotel

What does the price include?
Can I make a reservation without a credit card?
I am entering my credit card details, when will I pay?
How do I know my reservation is confirmed?